The topic of Customer Experience has become increasingly more common and central to the conversation between consumers, business owners, and…
Integrating Business Strategy and Design Disciplines
In my ongoing search for how design meets business, I found “Designing for Growth” by Jeanne Liedtka and Tim Ogilive…
How Thinking Like a Designer Can Create Sustainable Advantage
At the core of Roger Martin’s latest book, “The Design of Business: Why Design Thinking is the Next Competitive Advantage”…
Competing on the Edge: Strategy as Structured Chaos
The perspective outlined in the book “Competing on the Edge” by Shona L. Brown and Kathleen M. Eisenhardt proposes a…
Radical Candor and Growth Management
Kim Scott’s “Radical Candor” is the manager’s day-to-day playbook for building a team culture that accelerates execution by prioritizing two…
Innovation Metrics: “What Gets Measured Gets Done”.
Einstein: “We cannot solve our problems with the same thinking that created them.” Let’s first understand the 3 key measurement…
Dan Roam’s Six Ways of Seeing
Dan Roam presented the fundamentals of his book “The Back of the Napkin, Solving Problems and Selling Ideas with Pictures,”…
A Journey-Centric Approach to Customer Experience
The promise of completely understanding how and when a customer chooses to interact with your brand is the ultimate holy…
Team Collaboration and Design Workshops
Design Thinking is an abstract term that has been derived from the Stanford D-School. At a basic understanding, this framework … More
Developer Ecosystems and New Platforms
The new “channel” for cloud platforms is that of the wide ecosystem of mobile and cloud developers. These independent software…
Managing Strategic Partnerships
A successful relationship with any portfolio partnership is based on a mutual understanding and profitable business venture. Ensuring this is…
“The Power of Keeping Customers at the Center of your Business”
Historically, the advances of technology innovations have driven the priorities of technology companies when designing and delivering new products and…
Modern Business Strategy, Experience, and Design 